Service StandArds
The acceptable levels of medical care and treatment provided through RWHAP funding

  • Service Standards outline the elements and expectations a Ryan White HIV/AIDS Program (RWHAP) service provider follows when implementing a specific service category.
  • The purpose of service standards are to ensure that all RWHAP service providers offer the same fundamental components of the given service category across a service area.
  • Service standards establish the minimal level of service or care that a RWHAP funded agency or provider may offer within a state, territory or jurisdiction.
  • Service standards must be consistent with:
    • applicable clinical and/or professional guidelines
    • state and local regulations
    • licensure requirements.
  • Medical care service standards must be consistent with U.S. Department of Health and Human Services (HHS) care and treatment guidelines as well as other clinical and professional standards.
  • For non-clinical services, service standards may be developed using evidence-based best practices, the Part A and B National Monitoring Standards , and guidelines developed by the state and local government.
  • Service standards are essential in defining and ensuring that consistent quality care is offered to all clients.

 

 

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Why are Service Standards Important?

Service standards are important to various stakeholders, with the goal to improve client and public health outcomes.

 

  • Consumers - Service standards ensure the minimal expectation for consumers accessing or receiving RWHAP funded services within a state, territory or jurisdiction.
  • Service Providers - Service standards define the core components of a service category to be included in the model of service delivery for each funded service category.
  • Grant Recipients - Grant recipients are responsible for ensuring the development, distribution, and use of the service standards. Service standards are important to ensure that services are provided to clients in a consistent manner across service providers.
  • Quality Managers - Service standards are the foundation for the clinical quality management program, and provide the framework and service provision from which processes and outcomes are measured.
  • Planning Bodies - Service standards assist planning bodies with understanding what activities are being provided

SERVICE STANDARDS
draft revision approved 02/20/2020

HRSA DISCLAIMER

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Ryan White HIV/AIDS Treatment Extension Act of 2009 (Public Law 111-87) via grant H89HA00007.

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SERVICE STANDARDS
draft revision approved 02/20/2020